Operational Risk & Control Manager (Fintech)

TL;DR

Operational Risk & Control Manager (Fintech): Embedding effective risk and control practices across Operations, IT, Marketing, and other business functions with an accent on identifying, assessing, and managing risks in day-to-day processes and change initiatives. Focus on using risk metrics, MI, and incident data to engage senior stakeholders, demonstrate the value of strong controls, and influence behavioral change across the organization.

Location: Hybrid in London

Company

hirify.global is a London-based fintech on a mission to make ETF investing simple and accessible.

What you will do

• Identify & assess risks and translate findings into actionable insights.
• Strengthen controls by monitoring and testing key controls, tracking remediation, and highlighting trends to drive improvements.
• Manage incidents by overseeing capture, analysis, and reporting of incidents and near misses, leading root cause reviews and preventative actions.
• Deliver risk reporting by producing clear, data-driven MI, dashboards, and KRIs to inform senior leaders and governance forums.
• Partner with the business and act as a trusted advisor on risk and controls, coaching colleagues, engaging senior stakeholders, and embedding a culture of accountability.
• Support change initiatives by ensuring risk considerations are integrated into projects and decision-making from the outset.

Requirements

• Experience in operational risk, internal controls within financial services or another regulated environment.
• Proven ability to analyze and present data to influence senior stakeholders and drive engagement.
• Strong knowledge of operational processes and risks across multiple functions (e.g., Operations, IT, Marketing).
• Track record of leading incident investigations and driving root cause remediation.
• Excellent communication and stakeholder management skills, with the ability to challenge and influence constructively.
• Strong Excel/Power BI (or equivalent) skills for risk data analysis and MI development.

Nice to have

• Familiarity with regulatory expectations (FCA, PRA) is desirable.

Culture & Benefits

• Tackling real operational challenges that have a direct impact on the stability, efficiency, and growth of the business.
• There’s plenty of scope to broaden your responsibilities, influence how we work, and help shape our long-term risk strategy.
• From regular company updates to open channels of communication, we make sure decisions are shared and collaboration is the norm.
• Working alongside knowledgeable professionals who are experts in their fields  -smart, driven, and generous with their expertise.
• Work in the way that best suits you. We focus on results, not rigid hours, and trust you to manage your time effectively.

Hiring process

• Introductory call with our Talent team.
• Gamified cognitive assessment to understand how you think and problem-solve.
• Panel Interview loop: three independent interviewers from the team. May include a practical task. Each interviewer scores independently; the decision is based on combined evidence.