Customer Satisfaction Analyst (Quality Metrics)

Формат работы

onsite

Тип работы

fulltime

Грейд

junior

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Satisfaction Analyst (Quality Metrics): Analyzing and reporting on global quality metrics to support quality leadership with an accent on data visualization and user-friendly reporting tools. Focus on creating actionable insights from data trends and managing cross-divisional complaint management systems.

Company

hirify.global is an equal employment opportunity employer.

What you will do

Create user-friendly reporting tools and scorecards for quality leadership review.
Formulate, format, publish, and analyze global quality metrics monthly.
Act as an administrator for the QSYS CCM complaint management system.
Engage in Customer First and Voice of the Customer scorecard reviews.
Continuously improve data summaries and tools as business requirements change.

Requirements

Bachelor's degree in Business, Information Systems, or Engineering.
1-3 years of experience in a similar position.
Proficient English.
Customer service oriented with global communication skills.
Proficiency in Microsoft tools (Excel, SharePoint, Access, PowerPoint).
Experience with SAP and databases is preferred.

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