Staff Content & Conversational Designer, AI (Edtech)

TL;DR

Staff Content & Conversational Designer, AI (Edtech): Defining the language, interaction, and trust that shape the future of mental health technology, focusing on AI-powered experiences that are clear, inclusive, and clinically trustworthy. Focus on designing natural, human-centered AI interactions that balance empathy, trust, and efficiency.

Location: New York, San Francisco, or Seattle

Salary: $200,000-$250,000

Company

hirify.global is a three-sided marketplace that empowers providers, augments insurance payors, and serves patients, aiming to make mental healthcare accessible.

What you will do

• Drive content and conversation design strategy for AI-enabled experiences.
• Partner with Product, Design, Engineering, and Clinical teams to design natural, human-centered AI interactions.
• Lead prompt design, testing, and iteration to guide model behavior and ensure responsible, high-quality AI outputs alongside clinical experts.
• Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform.
• Mentor other designers, champion inclusive practices, and influence design culture across the organization.

Requirements

• 8–10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across both content systems and AI/conversation design.
• Proven expertise in UX writing, content strategy, and systems thinking, ideally with experience in AI or healthtech products.
• Experience designing conversational interfaces or AI-powered experiences (chatbots, LLM-based products, or virtual assistants).
• Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context.
• Bachelor’s degree or equivalent practical experience.
• Strong understanding of accessibility and inclusive design principles

Culture & Benefits

• Comprehensive health coverage, including medical, dental, and vision insurance, plus life and disability coverage.
• Flexible PTO, 12 paid holidays, and a full winter break week for time off.
• Annual stipends for therapy and personal & professional growth.
• Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps.
• Parental leave and family support.
• Financial wellness with a 401(k) program and equity opportunities.