Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (Customer Support): Drive value realization, retention, and growth for our largest and most complex customers. Focus on complex problem-solving, executive engagement, and owning strategic accounts with high impact.

Location: Must reside near Austin, TX (Hybrid), Raleigh, NC (Remote), Nashville, TN (Remote), Toronto, Canada (Remote).

Company

hirify.global is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma.

What you will do

• Drive value realization, retention, and growth for large and complex customers.
• Own the full customer lifecycle from onboarding to renewal and expansion.
• Work cross-functionally with Sales, Product, Support, and Professional Services.
• Align on business outcomes and influence product development with real-time feedback.
• Partner with senior and executive-level stakeholders, utilizing structured planning.

Requirements

• Experienced Enterprise Customer Success Manager.
• Strategic and experienced in customer success.
• Must reside near one of the following locations: Austin, TX (Hybrid), Raleigh, NC (Remote), Nashville, TN (Remote), Toronto, Canada (Remote).

Culture & Benefits

• Backed by Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors.