Automotive Customer Success Manager

TL;DR

Automotive Customer Success Manager: Orchestrating a seamless onboarding experience and driving success for automotive/OEM dealership clients, maximizing product usage and reducing retention risk. Focus on cultivating multi-stakeholder relationships, balancing a deeply customer-centric approach with strong multitasking capabilities and keen attention to detail.

Location: Melbourne, Australia

Company

hirify.global arms every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.

What you will do

• Onboard multi-location automotive customers, conduct training, and ensure customers are completely connected to service offerings.
• Strategically maintain and manage a portfolio of customers to maximize product usage and reduce retention risk.
• Develop deep relationships within your portfolio to understand customer needs and offer value-based solutions using hirify.global’s range of products and services.
• Manage onboarding cohorts, ensuring they meet key metrics within established timeframes.
• Collaborate closely with the Auto Sales team for complete transparency across the customer portfolio.
• Serve as a product expert, understanding setup requirements for each solution to drive meaningful customer outcomes.

Requirements

• 1–3 years of CX/CS experience with a track record of managing a customer portfolio and focusing on retention.
• A deep understanding of the marketing technology industry and its key players.
• Account management experience that includes identifying at-risk customers, driving product adoption and usage, and activating existing clients.
• The ability to thrive in a constantly changing and evolving work environment.
• Outstanding presentation and communication skills.
• Excellent problem-solving skills, taking a consultative approach to find the best solutions.

Culture & Benefits

• Real growth and career development opportunities.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings.
• Equity/stock options for all employees.
• A generous $600 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
• Free snacks and drinks, which are always stocked up.