ServiceNow Senior Technical Consultant (Enterprise Service Management)

TL;DR

ServiceNow Senior Technical Consultant (Enterprise Service Management): Understanding client requirements and translating them into user stories and tasks for the development team with an accent on customizing and configuring core ServiceNow applications, including ITSM, Service Portal, and ITOM modules. Focus on leading in crafting/creating, enhancing, and delivering scalable ServiceNow solutions and performing integration work by building custom Service Portals.

Location: Remote

Company

No company description provided.

What you will do

• Understand client requirements and translate them into user stories and tasks.
• Customize and configure ServiceNow applications, including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Craft, enhance, and deliver scalable ServiceNow solutions.
• Perform integration work and build custom Service Portals; support/create REST, SOAP, and MID Server integrations.
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.

Requirements

• 7+ years of experience working with ServiceNow, including hands-on development and implementation.
• Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
• Experience with additional ServiceNow modules like HRSD, or GRC.

Culture & Benefits

• Comfortable working in Agile environments with active sprint participation and backlog grooming.