Lead Product Designer (Consumer Experience)

TL;DR

Staff Product Designer (AI): Driving the design vision for consumer-facing, multimodal experiences across voice, chat, and beyond, with an accent on intuitive, trustworthy, and engaging interfaces for AI agents. Focus on leading UX strategy for multimodal consumer interactions, prototyping interaction models, and ensuring research insights shape both near-term design choices and the long-term vision.

Location: Hybrid work model, with office presence in Berlin or Munich, Germany.

Company

hirify.global is a fast-growing startup in Generative AI and customer service, building a voice-first GenAI platform for contact centers to automate customer service with natural-sounding conversations.

What you will do

• Bring the design vision to life, ensuring clarity and usability across consumer-facing, multimodal experiences.
• Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, and business impact.
• Balance simplicity and delight, ensuring interfaces feel natural and human-like across voice, chat, and graphical touchpoints.
• Lead UX strategy for multimodal consumer interactions, ensuring research insights shape design choices and long-term vision.
• Prototype and test interaction models that make AI agents intuitive and trustworthy for everyday users.
• Take end-to-end ownership of design within the product team, shaping direction and delivering high-quality work.

Requirements

• 8+ years of experience in product design, including two years in a lead capacity, in consumer-facing products.
• Strong expertise in designing multimodal experiences, ideally across voice, chat, and mobile.
• Ability to translate a design vision into coherent, high-quality execution within a cross-functional team.
• Strong interaction and visual design skills, with a portfolio demonstrating user-centered solutions in consumer contexts.
• Experience collaborating with product managers and engineers to drive outcomes and influence priorities.
• A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
• Excellent communication and storytelling skills, with the ability to align and inspire cross-functional teams.

Nice to have

• Experience designing consumer-facing products that integrate AI or conversational interfaces.
• Background in designing multimodal experiences that combine voice, chat, and graphical interfaces.
• Familiarity with design systems in a scaling organization.
• Knowledge of accessibility best practices and inclusive design principles for multimodal products.
• Interest in emerging interaction models such as ambient computing, AR/VR, or wearables.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic startup focused on SaaS platforms for Conversational AI.
• Benefits include Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, and weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from home and/or beautiful offices in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Hiring process

• Recruiter video call.
• Meet your manager.
• Portfolio Walkthrough.
• Live Whiteboard Session.
• Engineering Lead Interview.
• Bar Raiser Interview.