AI Product Manager

Location: US - Remote; ability to travel up to 25%, including internationally, to SHI, partner, and customer events.

Estimated annual pay range: $120,000–$200,000, including base salary and bonus.

Company

hirify.global is a global provider of IT solutions and services developing SHI One, a digital customer experience platform.

What you will do

• Own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Define product strategy, outcome-based roadmaps, success measures, priorities, requirements, and acceptance criteria.
• Use AI, automation, customer research, experimentation, and human-centered design to identify and validate product opportunities.
• Create wireframes, mockups, interactive prototypes, AI-assisted prototypes, and lightweight front-end experiences.
• Partner with engineering, design, data, sales, marketing, operations, support, security, legal, and subject-matter experts to deliver customer outcomes.
• Support launches, customer adoption, sales enablement, demonstrations, and continuous product improvement using qualitative and quantitative evidence.

Requirements

• Demonstrated ability to own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Working knowledge of Jobs to Be Done, continuous discovery, human-centered design, opportunity-solution mapping, hypothesis-driven development, outcome-based roadmapping, experimentation, and Agile delivery.
• Experience engaging directly with customers or users through interviews, observation, workflow analysis, usability testing, pilots, beta programs, or similar research methods.
• Ability to create wireframes, mockups, interactive prototypes, or lightweight front-end experiences.
• Ability to define success measures, interpret qualitative and quantitative evidence, and make clear recommendations.
• Ability to develop product strategy and roadmaps, prioritize opportunities, write requirements and acceptance criteria, and make scope and sequencing tradeoffs.
• Comfort using AI assistants and automation tools for research, synthesis, ideation, analysis, prototyping, communication, and workflow improvement.
• Ability to use modern product, design, analytics, delivery, and collaboration tools, including Jira, Airtable, PowerBI, Github, Lucid, Archbee, and roadmap or portfolio-management tools.
• Bachelor’s degree or equivalent practical experience, plus 1–3+ years of experience in product management, product development, digital experience, technology consulting, entrepreneurship, or comparable work solving complex customer problems.

Nice to have

• Experience with digital commerce, customer portals, SaaS, B2B technology, IT services, lifecycle management, subscriptions, marketplaces, or complex enterprise workflows.
• Hands-on exposure to product analytics, experimentation, generative AI, automation, APIs, data products, or design and prototyping tools.
• Experience with AI-assisted prototyping, low-code/no-code tools, HTML, CSS, or JavaScript.
• Experience supporting product launches, customer adoption, sales enablement, beta programs, or executive and customer product demonstrations.

Culture & Benefits

• Flexible hours may be required to support customers, launches, events, or geographically distributed teams.
• Ability to travel up to 25%, including international travel.
• Benefits may include medical, vision, dental, 401K, and flexible spending.
• Professional growth and leadership opportunities are available.