CRM Manager (Fintech)

TL;DR

CRM Manager (HubSpot): Elevating CRM strategy and execution with a focus on customer lifecycle management in a fast-growing fintech. Focus on designing and optimizing multi-channel CRM journeys to enhance lead conversion and customer retention.

Location: Must be available for a fully on-site position at our office located at Paseo de la Castellana 18, Madrid.

Company

Empowering talented traders to achieve financial independence.

What you will do

• Design and implement a global CRM strategy focused on conversion, retention, and reactivation across HubSpot.
• Build and optimize automated lifecycle journeys.
• Develop nurturing programs to enhance lead-to-client conversion.
• Analyze CRM performance and drive optimizations using data.
• Ensure technical excellence in HubSpot management.
• Collaborate with cross-functional teams to align CRM with business goals.

Requirements

• 6+ years of experience in CRM within B2C fintech or e-commerce.
• Advanced hands-on experience with HubSpot.
• Proven track record in designing multi-channel CRM journeys.
• Strong analytical skills for CRM dashboard interpretation.
• Fluent English required; Spanish is a plus.
• Must be available for a fully on-site position.