Manager, Technical Product Manager (Customer Care)

Location: Plantation, Florida; Goodyear, Arizona; Hollywood, Florida; Louisville, Kentucky; or Richardson, Texas, United States

Company

hirify.global is a pet-focused ecommerce company building customer care experiences, tools, and systems for pet parents and partners.

What you will do

• Lead and manage a 24/7 team responsible for system stability and technical program excellence.
• Mentor direct reports and coordinate with engineering, product, business, and data stakeholders to define defects, requirements, and project scope.
• Influence the architecture and outcomes of CX, CRM, and customer service systems.
• Oversee weekly and monthly WBR/MBR reporting, major incident bridge communications, and senior-leader interactions.
• Improve troubleshooting and resolution coordination for companywide system and customer experience disruptions.
• Approve user acceptance testing, data testing, system monitoring, and contribute to the strategic roadmap.

Requirements

• Bachelor’s degree in a quantitative, technical, or related field, or equivalent work experience.
• 2+ years of experience in technical program management or similar experience managing cross-functional projects while balancing product or business requirements with technical constraints.
• Ability to abstract complex subjects and communicate with audiences across leadership levels and technical backgrounds.
• Ability to make decisions and build high-performing teams.
• Strong business, operational, and technical vision.

Culture & Benefits

• Full-time role supporting a 24/7 customer care operations center.
• Work involves close collaboration across software engineering, data analysis, product, customer service, and business functions.
• hirify.global is an equal opportunity employer and provides accommodations for applicants with disabilities or religious needs during the application process.