Operations Manager - OPEX

Location: CVG1 - Hebron, Kentucky, United States; other locations include Las Vegas, Nevada, and Dallas, Texas. Frequent travel of up to approximately 75% and multi-week on-site assignments are required.

Company

hirify.global provides commerce-enablement technology and high-volume fulfillment services, including warehousing, transportation, fulfillment, OMS, pre- and post-purchase, and WMS platforms.

What you will do

• Support new and expanding fulfillment-site launches from readiness through go-live and post-launch ramp-up.
• Partner with site leadership to establish processes, systems, operating rhythms, and performance standards.
• Onboard, coach, and develop Operations Managers and frontline leaders through training, shadowing, feedback, and shift leadership.
• Act as an interim Operations Manager during site openings, leadership transitions, and coverage gaps.
• Drive consistent execution across inbound, outbound, inventory, quality, labor planning, and operational KPIs.
• Develop SOPs and training materials, improve processes, track ramp-up progress, and communicate risks, wins, and follow-up actions.

Requirements

• 5+ years of experience in a high-volume warehouse, fulfillment, or eCommerce environment.
• Previous experience as an Operations Manager or senior operations leader with direct reports.
• Strong experience training, coaching, and developing warehouse leadership teams.
• Experience leading large hourly teams of 60+ associates and multiple salaried leaders.
• Working knowledge of WMS systems, RF scanning, and warehouse execution tools.
• Proficiency with Excel, Google Suite, and basic operational reporting.
• Clear communication skills and the ability to influence across levels and functions.
• Hands-on problem-solving mindset with a bias toward action.
• Comfort working in a distribution-center environment with physical activity and non-standard hours, including nights, weekends, and peak schedules during launches or ramp-ups.
• Bachelor’s degree in Operations, Supply Chain, Business, or equivalent experience.

Nice to have

• Experience supporting new-site launches or rapid network expansion.
• Background in startup or high-growth logistics environments.
• Lean, Six Sigma, or continuous-improvement experience.
• Bilingual English and Spanish.

Culture & Benefits

• Hands-on floor leadership focused on ownership, accountability, continuous improvement, and practical coaching.
• Frequent travel of up to approximately 75% with multi-week on-site assignments based on business needs.
• Full-time employment supporting fulfillment sites across the United States and the broader network.