Sr. Manager - Operations

Location: Onsite at 5300 Hickory Hill Rd, Ste 107, Memphis, TN 38141, United States. Monday–Friday, 8am–5pm; must work from the designated location without company-sponsored relocation. The role may require support for multiple shifts, overtime, weekends, schedule changes, and peak-season requirements.

Company

hirify.global, a Varsity Brands company, provides cheerleading, dance, performing arts, yearbook, apparel, educational camps, clinics, and competitions, serving more than one million athletes annually.

What you will do

• Lead multiple warehouse and/or production functions across a high-volume, multi-shift operation with accountability for approximately 150–200+ team members.
• Own integrated performance across safety, quality, delivery, productivity, cost, inventory accuracy, employee engagement, and customer fulfillment.
• Coordinate product flow from inbound receiving through production and outbound shipping, establishing priorities, operating rhythms, and accountability mechanisms.
• Develop Managers and Supervisors, build leadership bench strength, manage succession planning, and resolve escalated employee issues with HR and senior leadership.
• Manage labor planning, staffing, overtime, forecasts, controllable costs, resource requirements, and operational recommendations.
• Drive Lean manufacturing, warehouse optimization, GEMBA-based improvement, SOP and standard-work development, and large-scale cross-functional operational changes.

Requirements

• 7–10 years of experience in warehouse, distribution, manufacturing, and/or production operations, including 5+ years of progressive operations leadership.
• Demonstrated experience leading Managers and other leaders of leaders in a high-volume, multi-shift environment.
• Experience managing integrated performance across safety, quality, delivery, productivity, inventory, labor, cost, and people.
• Experience with Lean, continuous improvement, warehouse optimization, standard work, and operational metrics such as GEMBA.
• Strong senior-leadership presence, strategic thinking, business acumen, operational execution, financial acumen, analytical problem-solving, and cross-functional decision-making skills.
• Excellent communication, coaching, talent-development, stakeholder-management, and change-leadership skills.
• Proficiency in Microsoft Office; ability to manage competing priorities in a fast-paced, high-volume environment.
• Bachelor’s degree in Operations, Supply Chain, Business, Engineering, or a related field, or equivalent experience, is preferred.
• Ability to stand and walk for extended periods, perform repetitive movements, regularly lift approximately 15–35 pounds, and work in non-climate-controlled warehouse and production environments when required.

Nice to have

• Experience with ERP and/or WMS systems such as SAP, AS400, or Manhattan.
• Bilingual English/Spanish capability.

Culture & Benefits

• Safety-first culture with strict commitment to participant safety, compliance, and an environment free from abuse and misconduct.
• Values-led environment centered on Service, Passion, Integrity, Respect, Innovation, and Transparency.
• Benefits-eligible employees may receive healthcare, HSA/FSA opportunities, a wellbeing program, 401(k) matching, paid life and disability coverage, paid time off, and paid holidays.
• Additional offerings include an ownership program, employee resource groups, financial coaching, credit union access, volunteer opportunities, and employee discounts.