Director, Project Management & Resource Operations (AI)

Location: US Virtual Location, United States of America; remote

Salary: $165,000–$195,000 annually plus bonus

Company

Logicalis provides professional services and technology delivery operations.

What you will do

• Lead the integrated Project Management Office and Resource Management Office operating model, including intake, staffing, scheduling, governance, financial oversight, and project closure.
• Define portfolio governance, health reporting, escalation thresholds, recovery planning, and corrective actions across complex professional services engagements.
• Improve customer experience through proactive communication, executive sponsorship, escalation management, feedback analysis, and lessons learned.
• Own PMO and RMO budgets, workforce planning, utilization, project revenue, cost, billing readiness, change control, and margin performance.
• Develop workforce strategy, capacity models, career paths, succession planning, subcontractor standards, and leadership capabilities.
• Lead data quality, automation, and AI initiatives for reporting, risk detection, resource recommendations, financial alerts, and project closure.

Requirements

• Bachelor’s Degree in a related field or an equivalent combination of education and experience.
• 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations, including 7 or more years of leadership experience with managers and geographically distributed teams.
• Experience leading a PMO, RMO, professional services operations function, or comparable delivery organization.
• Experience owning project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement.
• Experience leading complex technology programs involving contractual, budgetary, resource, vendor, and customer-accountability requirements.
• Demonstrated success improving project predictability, customer experience, margin protection, operational scalability, and executive visibility.
• Working knowledge of fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted professional services models.
• Strong executive communication, analytical, influence, negotiation, conflict-resolution, change leadership, forecasting, and continuous-improvement skills.
• Ability to attract, develop, hold accountable, and retain high-performing talent.

Nice to have

• Project Management Professional (PMP) or equivalent project/program management certification preferred.
• PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification.

Culture & Benefits

• Full-time employee position with remote work from the United States.
• Directly supervise PMO Team Managers and Project Managers, including hiring, training, performance management, and work assignment.
• Work across Professional Services, sales, finance, practice leadership, delivery teams, partners, and customer stakeholders.
• Operate with customer obsession, ownership, financial discipline, ethical conduct, accountability, and continuous improvement.
• Physical duties include prolonged sitting and occasional movement and lifting of up to 10 pounds.
• Equal opportunity employer focused on inclusion and belonging.