Specialist - IT Support (AI)

Location: Abu Dhabi, United Arab Emirates

Company

hirify.global develops and deploys industrial artificial intelligence technologies for the energy sector as a venture between Presight (G42) and ADNOC.

What you will do

• Provide end-user support for laptops, desktops, mobile devices, peripherals, software, hardware, and connectivity.
• Manage onboarding, offboarding, permissions, Azure, Active Directory, Microsoft 365, SailPoint, DNS, DHCP, DFS, Conditional Access, and MFA.
• Administer Teams, Outlook, SharePoint, OneDrive, shared drives, networks, VPNs, servers, and cloud resources.
• Maintain availability, patching, upgrades, performance monitoring, security configurations, MDM enrollment, encryption, and incident response.
• Support project teams with Linux environments, GPU/AI workstations, DGX systems, Docker, GitHub, GitLab, and deployment of new technologies.
• Manage IT assets, procurement, licenses, warranties, vendors, ticketing, escalations, service delivery, and continuous improvement.

Requirements

• Bachelor’s degree or equivalent in Computer Science or a related field, or relevant work experience.
• Certifications including Network Administrator, Microsoft MCSA, and Microsoft Azure.
• 5+ years of experience in systems and business support and cloud administration.
• Strong IT asset management experience, including hardware builds for Windows and macOS.
• Strong experience with Active Directory, Exchange, Office 365, Windows Server, Azure, and AWS.
• Previous help desk or troubleshooting experience, particularly in a 24/7 managed services environment.
• Experience with Microsoft Cloud Services, including Azure and Active Directory.
• Strong understanding of internet protocols, LAN/WAN networking, firewalls, DNS, HTTP, LDAP, SMTP, and SNMP.
• Strong problem-solving, communication, troubleshooting, analytical, and cross-functional collaboration skills, with a proactive approach to infrastructure performance and security.

Culture & Benefits

• Fast-paced and varied environment that encourages initiative and collaboration with talented peers from around the world.
• Career support with contributions recognized and rewarded.
• Compensation package including healthcare, education support for dependents, leave benefits, and other benefits.