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22 часа назад

IT End User Support (Banking)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
UAE
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
IT End User Support (Banking) (Windows/Microsoft 365): Providing onsite and remote support for banking users, endpoints, applications, meeting rooms, and connectivity across branches and corporate functions with an accent on incident resolution, endpoint administration, and operational security. Focus on managing Active Directory and Microsoft 365, troubleshooting LAN/WAN/Wi-Fi/VPN issues, maintaining IT assets, and responding to rotational, on-call, and emergency support needs.

Location: Dubai, United Arab Emirates; onsite role with onsite and remote support duties

Company

IT end-user support operations for banking environments in the UAE.

What you will do

  • Provide onsite and remote support for desktops, laptops, printers, mobile devices, peripherals, meeting rooms, AV equipment, and Teams Rooms.
  • Act as the first point of contact through phone, email, walk-ins, and ticketing; troubleshoot, document, resolve, and escalate incidents within SLA.
  • Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users, and senior management in line with security and audit requirements.
  • Administer users and permissions in Active Directory and Microsoft 365, including Intune and Exchange; support Outlook, Teams, OneDrive, SharePoint, password resets, onboarding, offboarding, and workstation setup.
  • Troubleshoot LAN, WAN, Wi-Fi, VPN, switch ports, and structured cabling; escalate complex infrastructure issues.
  • Maintain IT asset and license inventories, conduct audits, track tickets, update knowledge base articles, identify recurring issues, and support projects, office moves, and deployments.

Requirements

  • Experience with Windows OS administration, configuration, imaging, and troubleshooting.
  • Familiarity with banking applications and customer service.
  • Experience administering Microsoft 365, Active Directory, and servers.
  • Basic networking knowledge covering TCP/IP, DNS, DHCP, switches, and Wi-Fi.
  • Experience supporting printers, peripherals, and endpoints using Intune, Kaspersky, Defender, or an equivalent tool.
  • Strong troubleshooting, analytical, communication, customer service, teamwork, accountability, attention to detail, and time-management skills.
  • Ability to work independently and under pressure.

Culture & Benefits

  • Rotational shifts, weekend and after-hours availability, on-call support, and emergency response are required as operational and project needs dictate.
  • Immediate joining is requested, with a stated maximum joining timeframe of four weeks.

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Categories

Jobs in the UAE