Clinical Systems Application Support Manager (Epic OpTime)

Location: Remote or hybrid within the United States; candidates in or willing to relocate to Utah, Idaho, Nevada, Colorado, or Montana and within reasonable commuting distance of an hirify.global site are preferred. Remote hiring is currently unavailable in California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, and Washington. The role requires travel to Intermountain business areas and may include onsite interviews and meetings.

Hourly rate: $59.50–$91.84, depending on relevant experience.

Company

hirify.global provides healthcare services and operates clinical and digital technology systems supporting care delivery.

What you will do

• Lead daily and ongoing T2/T3 support, configuration, and service delivery for EPIC OpTime and related clinical systems.
• Direct teams handling clinical applications, cloud services, integrations, customer support, optimization requests, and complex cross-functional projects.
• Partner with EPIC, DTS teams, vendors, clinical operations, and business stakeholders to resolve issues and improve reliability, stability, workflow, and data quality.
• Advise clinical and operational leaders on architecture, security, compliance, technical developments, and strategic system changes.
• Manage staffing, resource allocation, budgets, performance, service metrics, quality standards, and delivery timelines.
• Develop managers and team members through coaching, mentoring, succession planning, recognition, and performance management.

Requirements

• Bachelor’s degree in business, clinical or allied health, computer science, information management, or another technical field from an accredited institution, plus four years of experience across multiple information systems disciplines.
• Experience with multiple technologies, processes, and environments, including packaged applications, HL7 integration, service-oriented architectures, highly available and secure solutions, client-server and batch applications, databases, release and configuration management, and development methodologies.
• Effective leadership, negotiation, influencing, strategic thinking, judgment, decision-making, analysis, and problem-resolution skills.
• Ability to communicate effectively with clinical and business stakeholders, including physicians and nurses.
• Ability to build strong teams, lead complex projects, and influence caregivers and teams outside the direct span of control.
• Experience in a collaborative, team-oriented environment with a results-focused, customer-service-oriented approach and strong attention to detail.
• Experience using word-processing, advanced spreadsheet and database, internet, email, scheduling, and computerized tracking applications.
• Effective verbal, written, and interpersonal communication skills.

Nice to have

• Epic OpTime experience.
• Experience supporting perioperative third-party applications and device integrations, such as STERIS, Stryker, Intuitive, Brainlab, and ProVation.
• ITIL certification.

Culture & Benefits

• Full-time, exempt position with a 40-hour scheduled workweek.
• Leadership culture focused on patient safety, accountability, engagement, collaboration, and continuous improvement.
• Benefits package supporting health, wellness, security, connection, and engagement.
• Potential sign-on and relocation bonuses when applicable.
• Eligibility for the Annual Pay for Performance Plan, with awards based on achievement of Board-approved goals.
• Remote work requires compliance with confidentiality, information security, work schedule, equipment, conflict-of-interest, and outside-employment expectations.

Hiring process

• A Microsoft Teams video interview is required; onsite interviews and meetings may also be requested.
• Applications may close without notice.