Senior Technical Services Engineer (Healthcare/SaMD)

Location: Remote within the continental United States; candidates must legally reside and be eligible to work in the United States now and in the future.

Salary: $100,000–$105,000 per year, plus stock options and benefits.

Company

hirify.global develops AI and machine learning software for healthcare, including Software as a Medical Device products that analyze physiological waveform data and support clinical workflows.

What you will do

• Manage and prioritize incoming customer issues based on urgency and impact.
• Troubleshoot complex technical problems across web-based, mobile, and desktop applications, including performance, API, and infrastructure issues.
• Document and follow SOPs for escalation, and create process documentation for other technical services engineers.
• Drive internal projects with clear documentation and proactive stakeholder communication.
• Become a subject matter expert in complex technical areas and mentor team members.
• Communicate solutions to customers, own escalations, and make independent decisions that support customers and the company.

Requirements

• Bachelor’s degree in computer science, engineering, healthcare, or a related field.
• 7+ years of experience in technical services, customer support, or related fields within healthcare or software, including 3+ years in a healthcare or healthcare-adjacent role.
• Experience troubleshooting and debugging code in cloud-hosted web applications, including performance issues, API failures, and infrastructure problems; experience with GCP, AWS, or Azure.
• Strong technical and non-technical communication, problem-solving, escalation management, and customer communication skills.
• Strong understanding of RESTful APIs, including design, troubleshooting, and integration.
• Experience with Python, React, React Native, MongoDB, Postgres, and/or GCP.
• Demonstrated Software as a Medical Device experience and understanding of HIPAA and FDA guidelines are preferred.

Culture & Benefits

• Remote and hybrid work options, with access to the Madison, Wisconsin headquarters.
• Health, dental, and vision insurance, paid time off, and a 401(k).
• Stock options and potential participation in the company bonus program.
• Team summits and opportunities for in-person collaboration.
• Culture focused on improving healthcare, putting customers first, teamwork, execution, quality, integrity, and attention to detail.

Hiring process

• Submit a resume online for review by the hiring team.
• Selected candidates complete a video interview, skills assessment, and final meetings with team members.
• Final candidates may receive an offer after completing the interview stages.