Coordinator, Payroll Client Services (APAC)

Location: hirify.global, Australia

Annual salary: $19,650–$49,700 USD

Company

hirify.global builds infrastructure for global payroll and employment, operating as a fully hirify.global company across six continents and requiring fluency with AI in every role.

What you will do

• Resolve customer inquiries about payroll processing, discrepancies, and platform usage through email, chat, phone, and other channels.
• Gather information, diagnose payroll issues, provide status updates, and explain payroll processes or platform functionality clearly.
• Follow support workflows, documentation, SLAs, and operational guidelines while recording ticket details and resolution steps.
• Escalate complex cases to senior team members through defined escalation paths.
• Identify recurring issues and documentation or process gaps that could improve team efficiency.
• Develop knowledge of payroll concepts, systems, rules, and compliance considerations in supported regions.

Requirements

• Strong attention to detail and clear written and verbal communication with customers.
• Ability to follow structured operational processes, established workflows, and support documentation.
• Ability to diagnose issues accurately using available tools, documentation, and customer information.
• Ability to meet service level agreements and operational guidelines.
• Willingness to learn payroll processes, systems, rules, and regional compliance requirements.
• Ability to seek guidance and escalate unfamiliar or complex issues appropriately.

Culture & Benefits

• Fully hirify.global work with the role based in Australia.
• Full-time position with no direct reports, reporting to the Manager, Payroll Client Services.
• Results-based ownership, autonomy, and support for professional growth.
• Locally competitive compensation determined by role, level, location, skills, experience, training, and market factors.

Hiring process

• AI interview, recruiter interview, team-member interviews, future-manager interview, and Bar Raiser interview.
• Prior employment verification check required.
• Start date: as soon as possible.