Client Services Manager (Crypto/Stablecoin Infrastructure)

Location: United States - Remote (within location)

Company

hirify.global provides crypto and stablecoin infrastructure for banks, brokerages, fintechs, payment companies, and other enterprises, supporting trading, payments, settlement, custody, and tokenized assets with compliance and risk controls.

What you will do

• Manage day-to-day platform relationships for pooled institutional partner accounts, including check-ins, renewals, onboarding, offboarding, and invoice coordination.
• Coordinate partner onboarding and pre-implementation launch checklists across Operations, Finance, Compliance, and Solutions Engineering.
• Prepare account reviews, QBR materials, weekly pipeline summaries, recurring reports, and complete CRM records.
• Support audits, route KYC refresh requests, and triage fee, billing, and invoice inquiries.
• Coordinate partner notices, incident tracking and communications, feature requests, feedback, and support tickets.
• Document processes and playbooks, support RM meeting cadence and onboarding, and maintain the team wiki.

Requirements

• 3–5 years of experience in client services, account management, customer operations, or program management, ideally with B2B or institutional clients.
• Strong process discipline, including building checklists, trackers, and cadences and following through on them.
• Clear, professional writing for partner-facing and cross-functional communication.
• Comfort working in a CRM, preferably Salesforce, and producing accurate recurring reports.
• Good judgment about when to handle an issue and when to escalate it to an RM, Finance, Legal, or Compliance.
• Ability to manage multiple small deadlines across several teams simultaneously.

Nice to have

• Experience in fintech, payments, brokerage, or digital asset businesses.
• Familiarity with KYC, AML, or other regulated-industry processes at a coordination level.
• Experience supporting QBRs, renewals, or onboarding and launch programs.
• Experience with Jira, Confluence, or similar tools for tracking work and documentation.

Culture & Benefits

• Remote work within the United States, with a WFH yearly stipend.
• Equity opportunity, maternity and paternity leave, and WeWork membership.
• L&D stipend available after six months.
• Culture emphasizing independence, ownership, collaboration, initiative, empathy, adaptability, transparency, and integrity.