Associate Manager - IT BRM

Location: Work from home in the Philippines; role locations listed as Taguig, NCR, and Davao City

Company

hirify.global provides AI, automation, cloud engineering, advanced analytics, digital transformation, and business process outsourcing solutions for global brands.

What you will do

• Build relationships with business stakeholders, IT leadership, clients, and external vendors.
• Translate business requirements into technically feasible and cost-effective IT solutions.
• Manage IT service delivery models and monitor performance against SLAs.
• Coordinate issue resolution, request prioritization, service improvements, and business reviews.
• Document IT capabilities, services, and roadmaps for non-technical audiences.
• Support vendor management, IT governance, policy development, reporting, and cost optimization.

Requirements

• Bachelor’s degree in a related discipline or equivalent experience.
• 5–8 years of experience in a relevant field for manager-level roles.
• Technical acumen in at least one technology discipline and business acumen in at least one business partner domain.
• Excellent written and verbal communication, including technical writing.
• Strong interpersonal, relationship management, analytical, problem-solving, leadership, and teamwork skills.
• Ability to conduct cost-benefit analysis and develop business cases.
• Understanding of basic technology architecture, including networks, telecom, and servers.
• Understanding of the BPO industry, outsourcing models, project management methodologies, and financial management.
• Knowledge of ITIL Fundamentals.

Nice to have

• Master’s or MBA degree.

Culture & Benefits

• Work-from-home arrangement in the Philippines.
• Work within a technology and business process outsourcing environment focused on digital transformation.
• Collaborate with business units, IT teams, clients, leadership, and external vendors.