Salesforce Solution Architect (AI)

Location: Hybrid work at the Support Services Headquarters Building, United States of America

Company

hirify.global provides enterprise support services with a focus on team member well-being and comprehensive benefits.

What you will do

• Design, develop, and support enterprise Salesforce solutions across Service Cloud, Data Cloud, and Agentforce.
• Build scalable data architectures covering ingestion, data modeling, identity resolution, and customer data unification.
• Lead the architecture and implementation of AI-powered solutions, including intelligent agents, conversational AI, automated workflows, LLM integrations, prompt engineering, and RAG.
• Define architecture standards, development practices, security controls, technical documentation, and platform optimization initiatives.
• Own solution delivery from requirements gathering and architecture through development, testing, deployment, and production support.
• Guide developers, external partners, business stakeholders, and cross-functional teams through technical decisions, estimates, risks, dependencies, and solution reviews.

Requirements

• 10+ years of Salesforce platform experience, including hands-on development, enterprise implementations, and solution architecture.
• Strong expertise in Salesforce Service Cloud, Apex, Lightning Web Components, Flow, SOQL, and platform security.
• Experience with Salesforce Data Cloud, Agentforce, and AI-powered solutions.
• Strong understanding of generative AI, LLMs, AI agents, prompt engineering, and enterprise AI integration concepts.
• Experience designing, developing, or integrating AI-powered solutions using Salesforce or other enterprise AI platforms.
• Knowledge of MuleSoft, REST/SOAP APIs, enterprise integrations, data architecture, and integration design principles.
• Demonstrated technical leadership guiding development teams, influencing architecture decisions, and delivering enterprise solutions.
• Ability to own complex technical initiatives independently, coordinate cross-functional activities, manage multiple priorities, translate business requirements into technical designs, and support the full delivery lifecycle.
• Excellent analytical, troubleshooting, problem-solving, communication, and stakeholder engagement skills.

Nice to have

• Hands-on experience with enterprise AI agents, RAG-based solutions, AI orchestration, and external AI model integrations.
• Salesforce Marketing Cloud and cross-cloud architecture experience.
• Experience with Python, JavaScript, or similar programming languages.
• Experience mentoring developers, coordinating external partners, and overseeing solution delivery.
• Experience supporting large-scale enterprise applications and mission-critical production environments.
• Salesforce Application Architect, System Architect, Platform Integration Architect, Platform Data Architect, Agentforce Specialist, Data 360 Consultant, or Platform Developer certifications; relevant AI engineering, generative AI, cloud architecture, or enterprise AI certifications are also preferred.

Culture & Benefits

• Full-time employment in a hybrid workplace.
• Comprehensive benefits focused on health, family well-being, future planning, and work-life balance.
• Benefits may vary based on employment status.