Customer Service Specialist (Korean)

Location: Remote-first, with the role listed for Indonesia, Malaysia, the Philippines, Vietnam, and the Republic of Korea; work-from-home arrangements may vary depending on the role and team.

Company

Binance operates a global blockchain ecosystem and cryptocurrency exchange offering trading, finance, payments, institutional services, education, and other digital-asset products.

What you will do

• Handle high-volume live chats and other online support tools.
• Provide accurate, valid, and comprehensive information while following communication procedures, guidelines, and policies.
• Manage customer complaints, provide appropriate solutions within required time limits, and follow up through resolution.
• Support other business units through customer liaison and accurate documentation of requests.
• Handle customer identification approval processes and gather feedback to improve service quality.

Requirements

• At least 1 year of customer service experience, preferably in finance or e-commerce.
• Fluency in Korean and advanced English are required to coordinate effectively with partners and stakeholders.
• Strong communication, problem-solving, honesty, integrity, responsibility, and attention to detail.
• Ability to work under pressure, exceed customer expectations, and collaborate with cross-functional teams.
• Passion for customer service and willingness to work different shifts.
• Positive attitude toward the cryptocurrency industry.

Nice to have

• Previous experience with cross-functional support.

Culture & Benefits

• Remote-first, work-from-home arrangement, subject to the nature of the role and team.
• Competitive salary and company benefits.
• Global, user-centric organization with a flat structure and collaboration with international talent.
• Fast-paced, innovative environment with autonomy, career growth, and continuous learning opportunities.

Hiring process

• Applications may be supported by artificial intelligence tools for reviewing applications, analyzing resumes, assessing responses, and identifying potential inconsistencies; final hiring decisions are made by humans.