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Описание вакансии
Customer Service Representative (Spanish & English)
Company
eToro
Conditions
6 days ago
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide first-level support to clients through live chat, email, and phone. You will handle assistance requests professionally, communicate clearly, balance client and operational requirements, comply with applicable regulations, and deliver a high-quality service experience.
Requirements
- Flexibility to work shifts and weekends, 5 days per week
- Excellent Spanish and English
- Basic understanding of financial markets
- Previous customer service experience
- Client-service focus
- Interpersonal skills
Responsibilities
- Serve as a bridge between clients and the organisation
- Provide first-level support via live chat, email, and phone
- Handle assistance requests professionally and according to guidelines
- Balance customer interests with operational requirements
- Communicate clearly with clients in writing and verbally
- Ensure compliance with Cyprus and global regulations
- Deliver an exceptional service experience
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