Director of Operations (Digital Health)

Location: Fully remote, anywhere in the United States; core hours are Monday–Friday, 9:00 a.m.–6:00 p.m. ET. Occasional travel: 0–5%.

Salary: $153,000–$165,000 annually plus 10% variable compensation.

Company

hirify.global provides a virtual ABA therapy platform designed to make autism therapy more immediate, accessible, and effective for families.

What you will do

• Lead Operations and own the client journey from initial inquiry through clinical assessment scheduling, including conversion, speed-to-lead, and time-to-assessment performance.
• Diagnose funnel attrition, analyze root causes, and prioritize and validate data-driven process improvements.
• Own the configuration and continuous improvement of HubSpot and Aircall, including pipelines, workflows, call routing, and reporting.
• Identify, implement, and scale AI agents and workflow automation across intake and scheduling to increase capacity and reduce time to care.
• Own call and activity audits, translating findings into coaching, scripting, and quality improvements.
• Manage Operations KPIs, budgets, capacity models, forecasting, and unit cost economics while reporting recommendations and risks to the Senior Leadership Team.

Requirements

• 5+ years of leadership experience in high-volume operations, patient access, intake, or inside sales, including at least 3 years leading managers or multi-role teams accountable for conversion and speed-to-care.
• Ability to diagnose pipeline attrition using data and proficiency with Excel or Google Sheets, business intelligence tools, or SQL; demonstrated success translating findings into measurable process improvements.
• Hands-on experience configuring and optimizing CRM and telephony platforms, including pipelines, workflows, call routing, and reporting.
• Proven experience deploying AI agents or workflow automation in a live operation with measurable improvements in capacity, speed, or quality.
• Experience with capacity models, time and motion studies, departmental operating expenses, forecasting, and unit cost economics.
• Experience designing and administering call and activity audit programs and using results to guide coaching and improve outcomes.
• Ability to align Clinical, Revenue Cycle Management, Product, Finance, and Growth and deliver clear, data-supported recommendations to senior leadership.
• Must be authorized to work in the United States; employment authorization is verified through E-Verify after an offer is accepted.

Nice to have

• Experience with HubSpot and Aircall.
• Background in an early-stage company, behavioral health, ABA therapy, pediatrics, Medicaid or payer-driven environments, or digital health operations.

Culture & Benefits

• Full-time W-2 employment in a fully remote, async-friendly environment.
• Medical, dental, and vision benefits.
• Flexible time off.
• Inclusive workplace committed to fair and equitable treatment and reasonable accommodations.