Implementation Engineer (AI)

Location: New York City area, with on-site work 4 days per week; open to relocation

Salary: $110K–$120K per year, plus equity and bonus

Company

Healthcare technology company using proprietary models to automate complex insurance and referral paperwork, reduce patient delays, and help providers receive payment.

What you will do

• Build, test, and optimize customer workflows on the platform according to Solutions Engineer architectures.
• Pressure-test designs, identify logic gaps, edge cases, and downstream effects, and propose fixes.
• Manage multiple concurrent build threads, communicate status, and maintain accurate timelines.
• Test integrations end to end, including failure scenarios, and prevent regressions in live enterprise deployments.
• Own post-go-live customer support, issue resolution, workflow expansion, and ongoing automation improvements.
• Write product tickets, collaborate with Product and Engineering, and participate in sprints, grooming, estimation, and capacity planning.

Requirements

• 3+ years building, testing, and deploying software integrations for external enterprise customers.
• Comfort working directly in code across APIs, data workflows, and system integrations, including debugging unfamiliar systems.
• Fluency with agentic and AI-assisted workflows.
• Strong QA discipline, including thorough testing of personal work and catching issues during development.
• Clear communication with customers and internal teams.
• Experience working in an agile cadence including sprints, grooming, and estimation.
• Ability to manage several concurrent workstreams and own delivery dates.
• Comfort with ambiguity and fast-paced, high-ownership environments.
• Based in the New York City area or open to relocation, and able to work on-site 4 days per week.
• A degree in Computer Science, Engineering, Data Science, Information Systems, or Industrial/Operations Engineering is preferred; equivalent experience is accepted.

Nice to have

• Healthcare systems and data experience, including EHR integrations, HL7/FHIR, revenue cycle, or referral and authorization workflows.
• Experience with enterprise go-lives.
• Advanced fluency with agentic and AI-assisted development, including directing coding agents through non-trivial builds and validating their output.
• Familiarity with workflow automation, RPA, or enterprise integration platforms such as Workato or UiPath.

Culture & Benefits

• High-ownership environment focused on reducing patient delays across the U.S. healthcare system.
• Collaboration from a Hudson Square office four days per week.
• Unlimited PTO and competitive parental leave.
• 100% paid employee health benefit options and an employer-funded 401(k) match.
• New office, free lunch, and snacks.