Network Operations Engineer (Tier 2 / L2) (Networking)

Location: Fully remote, based in Boulder, Colorado, USA; must be legally authorized to work in the United States without current or future sponsorship. Requires 12-hour day shifts from 7 AM–7 PM ET on an alternating staggered schedule, with occasional on-call support.

Salary: $79,920–$152,160 annually for the U.S. range. Other location-specific ranges apply, including up to $182,520 in the San Francisco Bay Area and New York City.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for enterprise customers, including financial infrastructure accounts.

What you will do

• Provide Tier 2 operational support, troubleshoot network issues, and resolve incidents in mission-critical enterprise environments.
• Diagnose routing and switching problems across Layer 2 and Layer 3 networks.
• Analyze escalated incidents using packet analysis tools and network monitoring platforms.
• Administer enterprise firewalls, coordinate connectivity triage, and collaborate with hardware and telecommunications vendors.
• Act as the operational liaison between Tier 1 support teams and Tier 3 engineering specialists, including planned maintenance activities.
• Communicate directly with demanding enterprise stakeholders and manage high-stakes escalations professionally.

Requirements

• Must be legally authorized to work in the United States without current or future sponsorship.
• Must successfully pass extensive, enhanced client-mandated federal background checks before onboarding.
• Hands-on Tier 2 network operations experience diagnosing, isolating, and resolving enterprise routing and switching incidents.
• Operational knowledge of BGP, OSPF, VLANs, trunking, STP, MPLS, and enterprise IP routing.
• Experience troubleshooting network incidents with packet analysis tools such as Wireshark or tcpdump and network monitoring platforms.
• Practical experience with enterprise firewall administration and connectivity triage.
• Experience working in a tiered support structure, taking handoffs from L1 and escalating systematically to L3 engineering.
• Exceptional communication and interpersonal skills, including composure when interacting with demanding stakeholders in high-stakes environments.
• Willingness to work 12-hour day shifts on an alternating staggered schedule aligned with Eastern Time client operating hours.

Nice to have

• Exposure to software-defined networking, data center fabrics such as Cisco ACI or VXLAN, or cloud networking environments.
• Experience supporting financial institutions, federal entities, or heavily regulated enterprise clients.
• Industry certifications such as Cisco CCNA, CCNP Enterprise core, or equivalent network vendor certifications.
• Basic scripting knowledge in Python, Bash, or PowerShell for diagnostics and routine verification.

Culture & Benefits

• Full-time employment with medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Eligibility for a discretionary annual performance bonus, subject to applicable plan terms.
• Training and professional development programs focused on current networking technologies, certifications, wireless, and 5G.
• Learning access for certifications from providers including Microsoft, Google, Amazon, and Skillsoft.
• Inclusive workplace with employee inclusion networks and volunteering and giving programs.

Hiring process

• Applications are accepted on a rolling basis.
• Applicants must complete the required federal background checks before onboarding and may need to provide vaccination proof if assigned to a client, customer, or partner location.
• Referrals should be identified as “Employee Referral” during the application process, with the referring employee’s hirify.global email address.