Network Engineering Manager

Location: Fully remote within North America; headquarters in Irvine, California, United States.

Annual salary: $110,000–$160,000.

Company

hirify.global develops an AI-driven analytics and orchestration platform and high-speed Wi-Fi routers that help Internet Service Providers manage and troubleshoot networks in real time.

What you will do

• Build and lead the Operational Excellence function, including its operating model, roadmap, governance, and talent.
• Own the Network Operations automation and tooling roadmap, guiding self-service workflows, integrations, observability improvements, and safe operational automation.
• Define and govern production-readiness standards for observability, alerting, support, runbooks, SLOs, capacity, resilience, security, recovery, ownership, and escalation.
• Run service, reliability, risk, action-tracking, and executive review cadences.
• Build dashboards and scorecards for availability, reliability, incidents, change health, support quality, toil, and automation value.
• Lead root-cause improvement programs, coach the team, and coordinate priorities across Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product, and Security.

Requirements

• 8+ years supporting or operating large-scale production environments and 8+ years across technology operations, production operations, reliability, service management, operational excellence, or related disciplines, including 3+ years leading people or major cross-functional programs.
• Experience supporting broadband, telecommunications, networking, or service-provider solutions and working with ISPs or telecommunications operators as customers.
• Strong understanding of customer-premises equipment, including broadband and residential gateways, routers, ONTs, Wi-Fi access points, and mesh networking solutions.
• Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services.
• Strong understanding of Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI), production networking, monitoring, and observability platforms.
• Experience with DevOps and Platform Engineering teams, CI/CD pipelines, production deployments, and distributed microservice applications running in Kubernetes or containerized environments.
• Experience leading production incident response for customer-facing services and coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security.
• Knowledge of incident, problem, change, service transition, observability, reliability, and continuous-improvement practices, plus experience creating automation or tooling roadmaps with measurable outcomes.
• Bachelor’s degree in engineering, computer science, information systems, operations, or equivalent practical experience; ability to define metrics, analyze trends, and communicate decisions and risks clearly.

Nice to have

• Hands-on familiarity with APIs, scripting, and modern delivery practices.
• Experience scaling operations across multiple customers or regions, or within a 24×7 support model.
• Familiarity with TR-069, TR-369 (USP), ACS, cloud-based device management platforms, DOCSIS, GPON/XGS-PON, or FTTH environments.
• Experience building operational-readiness programs for firmware or cloud-service releases and supporting large cable, telecommunications, or broadband providers.

Culture & Benefits

• Fully remote work is available within North America.
• Annual salary range of $110,000–$160,000.
• Inclusive and non-discriminatory recruitment and working environment.
• Visa sponsorship is not available for this role.