Compliance Manager - Credit

Location: Remote, United Kingdom

Company

hirify.global is a financial services company providing remittances, multi-currency accounts, Savings, eSIMs, and Credit for people who move between countries. Pillar Labs Ltd is hirify.global's regulated credit entity.

What you will do

• Deliver second-line oversight of complaints handling under DISP, collections and arrears under CONC 7, and customer support.
• Review and approve marketing, app journeys, servicing emails, arrears communications, and partner promotions against FCA financial promotions rules, Consumer Duty, and the CAP Code.
• Act as deputy MLRO by reviewing financial crime alerts, escalations, and internal SARs for MLRO decision, and provide MLRO cover when required.
• Run Consumer Duty outcomes monitoring and testing, including vulnerable customer identification and support, and prepare MI for the Board and ExCo.
• Prepare FCA returns and data requests for sign-off, while maintaining compliance, issues, breach, and actions logs.
• Oversee third parties through vendor due diligence and ongoing monitoring, and support product reviews, regulatory change projects, and the financial crime framework using AI tooling for drafting, analysis, and QA.

Requirements

• At least 3 years of compliance experience at an FCA-regulated firm, including direct exposure to consumer credit products.
• Hands-on financial crime experience reviewing alerts and escalations and drafting or reviewing internal SARs.
• Solid working knowledge of POCA and the Money Laundering Regulations.
• Practical experience reviewing and approving financial promotions and customer-facing communications against FCA rules.
• Working knowledge of Consumer Duty and DISP complaints handling, with second-line oversight or QA experience covering complaints, collections, or customer support.
• Experience preparing written reports and MI for senior stakeholders and providing clear, practical regulatory advice to first-line teams under time pressure.
• Ability to work in a lean team, take ownership early, handle ambiguity, and deliver without a large support structure.

Nice to have

• Deputy MLRO or nominated officer cover experience, plus familiarity with vulnerable customer frameworks and Consumer Duty outcomes testing.
• Experience with FCA regulatory returns, outsourcing oversight including IARs, and CONC in a fintech or fast-growing credit business.
• ICA Certificate or Diploma in Compliance or Anti-Money Laundering, or a similar relevant qualification.

Culture & Benefits

• Remote role based in the United Kingdom within a small, growing second-line compliance function.
• Direct reporting to the Compliance Lead and MLRO, with broad ownership across a regulated credit business.
• Opportunity to work on complex financial problems with visible customer and global impact.
• Fast-paced environment emphasizing ownership, practical execution, and autonomy.
• AI is used to reduce administrative work in hiring, but hiring decisions remain with the hiring teams.

Hiring process

• hirify.global does not accept unsolicited CVs from recruitment agencies; agencies may submit candidates only when requested and through the preferred supplier list.