Senior/Principal Forward Deployed Engineer (AI Products)

Location: Pleasanton, California, USA; additional locations in Atlanta, Georgia, USA; Vancouver, British Columbia, Canada; and Boulder, Colorado, USA. Flex Work requires at least 50% of each quarter in the office or in the field with customers, prospects, or partners, and the role may require travel to customer sites up to 20%.

Annual base salary: $176,000–$264,000 USD in Pleasanton; $148,200–$264,000 USD for additional US locations; $156,000–$234,000 USD if performed in Colorado. The role may also include a bonus or commission and annual refresh stock grants.

Company

hirify.global is a Fortune 500 company and AI platform for managing people, money, and agents.

What you will do

• Lead customer discovery and define success criteria for early AI agent deployments.
• Serve as the day-to-day lead for design partners and Early Access customers, managing expectations and senior stakeholder relationships.
• Run deployments end to end by implementing, configuring, debugging, and iterating on solutions using direct customer feedback.
• Interpret customer tenant data, configurations, workflows, and agent performance; triage bugs, configuration issues, product gaps, and change-management needs.
• Translate customer feedback into actionable problem statements, reproduction details, and evidence for product and engineering teams.
• Define pre-GA stage gates and graduation scorecards, build deployment playbooks and known-issue guides, and support products through early GA and future releases.

Requirements

• For the Senior level: 7+ years of experience in product management, consulting, solutions engineering, implementation, or customer support within complex enterprise environments.
• For the Principal level: 10+ years of experience in technical product management, solution architecture, forward deployed engineering, enterprise implementation, or principal-level consulting within complex enterprise SaaS ecosystems.
• Principal-level candidates must have experience driving complex AI/ML, automation, or enterprise software deployments at scale with Fortune 500 executive stakeholders.
• Demonstrated entrepreneurial ownership, including building from scratch, working without a playbook, or driving an initiative end to end in an ambiguous environment.
• Experience managing strategic customer relationships with senior leaders, including expectation setting, organizational change, and rebuilding trust after deployment issues.
• Working knowledge of hirify.global business processes, security and permissions, tenant configuration, integrations, implementation, and governance.
• Willingness and ability to travel up to 20% to customer sites as needed.

Culture & Benefits

• Hands-on, fast-moving, entrepreneurial work on AI agents during the early product lifecycle.
• Close collaboration with product managers, engineering teams, program managers, and hirify.global Services leads.
• Flex Work combines office and remote flexibility, with at least half of each quarter spent in the office or field.
• Employment may include eligibility for the hirify.global Bonus Plan or role-specific commission/bonus and annual refresh stock grants.
• hirify.global provides reasonable accommodations during the application process and considers qualified applicants under applicable Fair Chance laws.

Hiring process

• The application deadline is January 11, 2027.
• Applicants should apply through hirify.global Careers; hirify.global does not charge recruiting, consulting, or coaching fees.