Functional Analyst D365 (CRM)

Location: Prague, Czech Republic; hybrid working with the possibility to work 50% from home. Core working hours are 9 am to 3 pm.

Company

hirify.global’s Global Services organization supports CRM and digital solutions for KBC’s commercial network across an international banking group.

What you will do

• Translate functional and non-functional requirements into documentation and functional designs aligned with architectural standards.
• Turn business needs into secure, cost-effective, incremental IT solutions.
• Maintain and improve CRM systems to ensure quality, stability, and a strong user experience.
• Collaborate with agile teams on new features, process improvements, feasibility studies, projects, and maintenance activities.
• Guide stakeholders through change, innovation, and new ways of working.
• Contribute to AI integration, product migrations, digital assistants, and the AI roadmap for commercial employees.

Requirements

• Strong analytical mindset with the ability to challenge assumptions and make well-considered decisions.
• Clear communication skills and the ability to build relationships with stakeholders across business and IT.
• Experience with agile methodologies and IT-driven projects.
• Knowledge of CRM systems or willingness to learn about CRM systems and KBC’s commercial network.
• Proactive, flexible approach and the ability to handle complex challenges and multiple priorities.
• Ownership, entrepreneurial spirit, active listening, and a focus on team achievements.

Nice to have

• Knowledge of Microsoft Dynamics 365.

Culture & Benefits

• International, agile environment focused on innovation, collaboration, and continuous learning.
• Hybrid work with up to 50% home working and core hours from 9 am to 3 pm.
• 28 days off per year and an emphasis on work-life balance without overtime.
• Performance bonuses twice a year, referral bonuses, and opportunities for personal and professional growth.
• Paid Multisport card, learning courses, meal voucher card worth 170 CZK per day, Cafeteria benefit system, and other workplace benefits.
• Contribution to pension and life insurance, plus preferential ČSOB product conditions.