CRM Analyst (Salesforce)

Location: Prague, hybrid

Company

hirify.global operates sustainable expedition cruises across destinations in more than 30 countries and is developing greener travel through hybrid-electric ships and responsible exploration initiatives.

What you will do

• Provide first-line functional and administrative support for Salesforce Sales Cloud, Service Cloud, CRM, and loyalty processes.
• Manage Salesforce support tickets in Jira from triage and prioritisation through resolution, escalation, and user communication.
• Administer and configure users, profiles, permission sets, objects, reports, dashboards, case management, and Flows.
• Monitor system errors and data flows across Salesforce, loyalty, and booking platforms.
• Maintain CRM data quality through deduplication, clean-up, mass uploads, upserts, and bulk deletions.
• Support user training, documentation, sandbox testing, change validation, UAT, and recommendations for automation and process improvements.

Requirements

• Fluency in English required.
• 2+ years of hands-on Salesforce Administrator experience supporting Sales Cloud and/or Service Cloud in a live production environment.
• Experience administering users, profiles, permission sets, objects, reports, dashboards, case management, and Flows.
• Experience managing support tickets or incidents in Jira or a similar service-management tool from triage through resolution.
• Strong analytical and problem-solving skills, including identifying whether issues are technical, data, process, or user related.
• Good understanding of data quality and data management, particularly customer and account records.
• Clear communication skills for explaining technical issues to non-technical users and collaborating with business and technical stakeholders.
• Proficiency in Microsoft Office applications, including Outlook, PowerPoint, Word, and Excel.
• Strong organisation and attention to detail, with the ability to manage competing priorities in a fast-paced, multinational environment with a global guest mix.

Nice to have

• Salesforce Administrator Certification.

Culture & Benefits

• Hybrid work environment with time spent in person with colleagues across the business.
• Collaborative, supportive, inclusive, and approachable working culture focused on genuine interactions and knowledge sharing.
• Emphasis on ownership, safety, compliance, customer focus, continuous improvement, and sustainability.
• Opportunity to contribute across HX hubs on sea and land, including offices in Europe, the US, and APAC.