Onsite Engineer (IT Hardware)

Location: Vilnius, Lithuania; hands-on onsite office role. Occasional travel to other offices and support outside standard hours may be required for events, planned changes, or incidents.

Gross monthly salary: €2,950–€3,983 EUR.

Company

hirify.global is a Lithuania-founded second-hand marketplace company with business units covering marketplace services, shipping, and payments across Europe.

What you will do

• Provide hands-on second-level support for employee devices, software, peripherals, connectivity, meeting-room AV, printers, signage, and workstation setups.
• Prepare, enrol, configure, hand over, replace, return, repair, securely wipe, reuse, and retire employee equipment.
• Support onboarding, offboarding, office moves, installations, and events.
• Maintain accurate asset records and physical stock, investigate discrepancies, and coordinate hardware orders, deliveries, warranty cases, and repairs with suppliers and internal teams.
• Own small technical improvements from scoping through implementation, testing, documentation, and review.
• Use approved AI tools, scripts, workflow rules, and existing automation to investigate issues, improve repetitive tasks, create guidance, and share reusable workflows.

Requirements

• Practical experience supporting employee devices and office technology, including hands-on hardware and software troubleshooting.
• Ability to investigate macOS, Windows, applications, peripherals, and connectivity using logs and diagnostics, and to confirm that fixes work.
• Hands-on experience enrolling, configuring, and troubleshooting devices through at least one MDM platform, such as Jamf Pro or Microsoft Intune.
• Familiarity with meeting-room AV and basic network troubleshooting.
• Ability to manage tickets, priorities, and recurring routines independently; maintain accurate asset records; and follow secure device-handling and employee-data practices.
• Experience using AI tools with relevant context, critically assessing results, checking accuracy, and recognising unreliable outputs.
• Ability to write or adapt simple scripts or workflow rules, including with AI assistance, test their behaviour, and recognise when technical review is needed.
• Clear written and spoken English communication, with the ability to explain technical issues to different audiences and work calmly with employees, suppliers, and other teams.

Nice to have

• Experience with Jira Service Management, Jira Assets, hardware lifecycle processes, or operational automation.
• Familiarity with Git and GitHub for versioning scripts and configuration changes, pull requests, and GitHub Actions for simple automation workflows.
• Basic knowledge of REST APIs, including authentication, requests, JSON responses, and connecting IT tools or automating routine tasks.

Culture & Benefits

• Share options programme, private health insurance, pension plan with flexible contributions and matching, and a confidential Employee Assistance Program.
• 25 working days of holiday, frequent team-building events, and a dog-friendly office.
• Workation policy allowing remote work for up to 90 days per year in the EU, including 21 days globally; non-EU citizens may work worldwide for 21 days.
• Home office IT equipment and a personal budget of up to €540 for home workplace furniture.
• Annual learning budget starting at €3,000 and up to 10 working days over two years for professional development.
• Vilnius office gym, in-house meals at friendly prices, required tools and technology, and a monthly hirify.global shopping budget.