Process Analyst

Location: Pensacola, Florida, United States; hybrid onsite and remote work model

Company

hirify.global delivers outsourced services and workforce solutions across North America, helping clients improve efficiency and control costs while maintaining quality.

What you will do

• Analyze end-to-end business processes to identify inefficiencies, risks, redundancies, dependencies, pain points, and improvement opportunities.
• Facilitate discussions with stakeholders and subject matter experts to gather requirements and document current-state processes.
• Develop current-state and future-state process maps, flowcharts, process narratives, and other documentation using process modeling and workflow tools.
• Design and support process redesign, including evaluation of controls, handoffs, automation opportunities, and implementation of approved changes.
• Develop data-driven recommendations, business cases, value assessments, and ROI analyses for process improvement initiatives.
• Monitor process effectiveness through performance metrics and reporting, benchmark processes against best practices, and present findings to stakeholders and leadership.

Requirements

• 5+ years of experience in process improvement or business analysis.
• Intermediate understanding of the business and operating environment.
• Experience with root cause analysis, problem-solving techniques, process documentation, standardization, and cross-functional collaboration.
• Exposure to business case development and ROI modeling.
• Proficiency in process improvement methodologies and process modeling and workflow tools.
• Basic knowledge of data analysis and visualization techniques, performance metrics, and KPIs.
• Understanding of change management principles, business requirements gathering, and project management skills.
• Bachelor’s degree in Business, Operations, or a related field, or equivalent training, education, and experience.

Nice to have

• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner certification.

Culture & Benefits

• Contract role with a hybrid onsite and remote work model.
• 40 hours per week.
• Eligible employees may receive medical, dental, vision, spending account, life insurance, and voluntary plan coverage.
• Eligible employees may participate in a 401(k) plan.