Customer Support Specialist (AI)

Location: Remote NA

Company

hirify.global is an AI-powered communications platform combining voice, SMS, WhatsApp, and more than 250 integrations in one workspace for over 24,000 businesses.

What you will do

• Identify, solve, escalate, and advise customers on questions and technical concerns.
• Promote product education and guide users through features and functionalities.
• Provide timely technical support in collaboration with the global support team.
• Advocate for customers and help them run their teams more efficiently.
• Use AI assistants and collaborate with AI tools to troubleshoot and improve customer experiences.

Requirements

• Ideally 1+ year of experience in a SaaS B2B customer support role or transferable experience and skills.
• Fluency in English is mandatory.
• Excellent written and verbal communication skills, empathy, time management, prioritization, and multitasking abilities.
• Familiarity with ticketing tools and systems and an understanding of CRM systems.
• Strong basic computer skills and technical aptitude for understanding and explaining technical concepts.
• Hands-on experience using AI assistants for troubleshooting and efficient customer support.
• Ability to prompt AI tools effectively and know when to double-check their answers.
• Curiosity to understand and troubleshoot complex customer inquiries.
• Willingness to collaborate with multiple teams in an international and multilingual remote environment.

Nice to have

• Spanish language skills.

Culture & Benefits

• Fast-learning environment with an entrepreneurial and collaborative team spirit.
• Work-life balance is considered important.
• Opportunities for learning, career development, and internal transitions into client services, engineering, product, and other roles.
• International, multicultural environment with 45+ nationalities.
• Competitive salary package and benefits.