Change Management Specialist, Membership Services

Location: Limerick, Ireland

Base salary: €40,000–55,000 per year, plus equity and benefits.

Company

WHOOP develops products and services that help members improve human performance and healthspan through a deeper understanding of their bodies and daily lives.

What you will do

• Manage Membership Services change intake, impact assessment, sizing, governance, implementation, adoption, and reinforcement.
• Build change plans covering member experience, impacted audiences, communications, enablement, milestones, dependencies, risks, ownership, and success measures.
• Coordinate with Learning & Training, Quality, Knowledge Management, Support Operations, and Readiness to prepare representatives for changes.
• Assess impacts on AI-enabled support and automation, including knowledge, workflows, guardrails, testing, and escalation paths.
• Engage leaders and frontline teams, identify adoption barriers, gather feedback, and support complex launch-readiness initiatives.
• Track adoption and outcomes through feedback, training and knowledge indicators, quality trends, process adherence, operational performance, and member contact data; lead reviews and continuous improvement.

Requirements

• 2+ years of experience in change management, project coordination, enablement, operations, or a related field, including experience supporting change through planning, implementation, adoption, and reinforcement.
• Strong organizational and project management skills, with the ability to manage multiple priorities and timelines.
• Excellent communication and stakeholder management skills, including the ability to translate complex information into clear, practical guidance.
• A member-first, data-informed approach to identifying risks, measuring outcomes, and improving experiences.
• Fluency with AI-enabled tools and sound judgment in using them responsibly while maintaining accuracy and quality.
• Passion for performance, health and wellness, and the WHOOP mission.

Culture & Benefits

• Full-time employment in Limerick, Ireland.
• Competitive base salary, meaningful equity, and benefits.
• Equity enables corporate employees to share in WHOOP’s long-term growth and success.
• WHOOP supports a diverse and inclusive environment and encourages applications from candidates who do not meet every qualification.