Senior Embedded Field Reliability Engineer

Location: Salt Lake City, United States; onsite with travel to customer sites.

Salary: $150,000–$180,000 per year plus equity.

Company

hirify.global develops AI applications for auto repair and insurance, including LumaScanner, a hardware-plus-SaaS vehicle scanning system for dealerships, collision shops, and insurer sites.

What you will do

• Build and run field failure tracking across the installed scanner fleet, including failure categories, rates, and root causes.
• Reproduce and diagnose intermittent failures using logs, telemetry, and oscilloscope traces.
• Ship recovery solutions without a board respin, including hardware and software watchdogs, safe-mode boot, remote reset, and A/B firmware with automatic rollback.
• Instrument deployed devices with fleet telemetry and deliver fixes safely through OTA updates.
• Design and validate low-cost retrofits that field technicians can install in under 30 minutes.
• Create support runbooks, collaborate with customer support and embedded R&D, and diagnose issues directly at customer sites.

Requirements

• 7+ years of hands-on embedded engineering experience at senior or staff level.
• Experience reproducing and root-causing intermittent failures in deployed hardware and running an RMA or failure-tracking process.
• Experience with watchdogs, bootloaders, A/B firmware partitions with automatic rollback, and remote reset.
• Board-level debugging of power sequencing, brownouts, grounding and EMI, thermal issues, and camera interfaces such as USB, PoE, or GigE.
• Proficiency with oscilloscopes, logic analyzers, multimeters, schematics, and datasheets.
• Experience with fleet telemetry and OTA updates for deployed devices.
• Embedded Linux, production C/C++, and Python for test and diagnostic tooling.
• Comfort working with customers, travelling to sites, and explaining technical issues to non-technical people.
• A pragmatic, data-driven approach focused on failure rates, logs, power topology, and quickly shipping workarounds under time pressure.

Nice to have

• Machine vision or multi-camera systems experience.
• Experience designing a small retrofit board or field kit.
• Startup or small-team experience without relying on a large test lab.
• Automotive, dealership, or industrial environment exposure.
• Experience using AI coding tools such as Cursor, Claude Code, or OpenAI Codex.

Culture & Benefits

• Hands-on work close to hardware with ownership of an installed fleet and a startup pace.
• Close collaboration with customer support and embedded R&D.
• Regular travel and on-site work with customers, dealer service managers, and support teams.
• Equity included with the salary package.
• Commitment to a diverse and inclusive workplace with equal opportunities.