2 дня назад
Manager II, Country IT (AI/IT Operations)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager II, Country IT (AI/IT Operations): Leading Vietnam’s End User Computing operations while rebuilding IT through automation, AI workflows, observability, and self-service tools with an accent on service reliability, infrastructure projects, and employee technology experiences. Focus on designing operational automations, deploying agentic workflows, improving telemetry and ITSM/CMDB data, and managing escalations across Grab Vietnam offices.
Location: Onsite in Ho Chi Minh City, Vietnam, primarily at the Mapletree office; covers all Vietnam offices
Company
is Southeast Asia’s leading superapp, providing food delivery, mobility, financial, and other digital services.
What you will do
- Oversee Vietnam service desk, endpoint fleet, office IT, internal SLAs, support applications, IT assets, and escalations.
- Lead office builds, relocations, and network or audiovisual upgrades with stakeholders and service owners.
- Design, prototype, and ship scripts, integrations, and lightweight tools that reduce manual work and improve the employee IT experience.
- Adopt AI-assisted development and agentic workflows for IT support, and guide responsible team adoption.
- Build telemetry, dashboards, alerting, and log or metric pipelines for proactive issue detection.
- Improve ITSM and CMDB data, partner with regional teams on systems and security, and manage vendor cost and performance.
Requirements
- 5+ years managing IT Operations or EUC teams, including resourcing and capacity management.
- Hands-on experience deploying and supporting laptops, desktops, video conferencing, and networking across Mac, Windows, Linux, Android, and iOS.
- Experience leading office builds, relocations, and network or AV infrastructure upgrades.
- Experience building solutions with AI-assisted development, Python, SQL, shell scripting, and low-code platforms such as n8n; be prepared to explain the problem, approach, and impact of tools built.
- Experience with AI and agentic workflows, including LLM-assisted development, tool-calling or MCP integrations, or agent orchestration on operational tasks.
- ITIL certification or equivalent experience.
- Experience building telemetry and observability systems, including dashboards, alerting, and log or metric pipelines.
- Experience customizing ITSM or CMDB platforms such as Freshservice, ServiceNow, or an equivalent.
- Fluent written and spoken English and Vietnamese required.
Culture & Benefits
- Customer-centric technology team focused on personalized IT experiences for employees.
- Onsite work in Ho Chi Minh City, covering Vietnam offices.
- Occasional out-of-hours support is expected for major incidents.
- Work with regional teams on technology systems, policies, and data, network, and infrastructure security.
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