IT System Engineer

Location: Ho Chi Minh, Vietnam

Company

Kaspersky provides cybersecurity software and related IT solutions.

What you will do

• Provide first- and second-line administration and support for computer systems, networks, applications, office server infrastructure, and back-office systems.
• Manage user identities and access for accounts, systems, and applications in the regional office.
• Provide first-level LAN support and troubleshoot WAN infrastructure with headquarters teams, vendors, and service providers across different time zones.
• Perform desktop and back-office maintenance, including software deployments and updates.
• Support IT projects, specialized applications, daily support requests, user training, and escalation to second- and third-level support or external providers.
• Travel occasionally as required.

Requirements

• Thorough understanding of Microsoft Windows operating systems and Microsoft Office applications in a corporate environment.
• Good understanding of server concepts, including security, file sharing, server and storage resources, and centralized updates.
• Thorough understanding of basic networking concepts, including DHCP, DNS, and WINS.
• Experience with server and systems administration, including virtual environments.
• Experience with Active Directory, Microsoft Windows Server, SCCM, and antivirus software.
• Basic computer hardware installation, configuration, and troubleshooting skills.
• IT-related bachelor's degree or equivalent work experience.
• At least 3 years of relevant full-time IT helpdesk experience.

Nice to have

• VMware ESX/ESXi experience.
• Experience with Cisco switches and routers.
• Experience working in an international environment and with distributed teams across different time zones.
• Ability to understand customers and their requirements.
• Multiple language capability.

Culture & Benefits

• Work in a regional office environment in Ho Chi Minh, Vietnam.
• Collaborate with headquarters teams, vendors, and service providers in different time zones.
• Use IBM servers, Cisco network devices, Dell workstations, Canon printers, Windows 11, Microsoft Office 2021, Chrome, Internet Explorer, and Kaspersky antivirus and endpoint security.

Hiring process

• HR interview.
• Interview with the hiring team.
• Offer stage.