Associate Customer Project Manager (AI Software)

Location: Remote, open to candidates based anywhere in Latin America or the United States; Eastern hours required, starting at 8am ET

Company

hirify.global is a bootstrapped, profitable communication, automation, and AI agent platform for calls, texts, email, shared inboxes, workflows, and business integrations, used by more than 1,000 businesses worldwide.

What you will do

• Run customer projects end to end, including scope, plans, timelines, ownership, implementation, launch, and follow-through.
• Lead customer calls, agendas, written recaps, mutual success plans, and stakeholder alignment.
• Own customer relationships from onboarding through renewal and expansion, building workflows, AI agents, and automations without waiting on engineering.
• Connect product usage to customer business outcomes and own gross and net revenue retention.
• Identify expansion signals, pass qualified opportunities to sales, and turn customer wins into case studies, references, and testimonials.
• Advocate for customer needs with product, sales, and engineering while experimenting, documenting results, and improving processes.

Requirements

• 0–1 years of experience; new graduates are welcome.
• Excellent written and spoken English with clear, proactive communication and expectation-setting.
• Ability to work remotely from Latin America or the United States and work Eastern hours starting at 8am ET.
• Fast, proactive, curious, coachable, low-ego, self-directed, organized, and calm under pressure.
• Comfort with learning technical products, understanding how tools work, and building useful solutions without necessarily coding.
• Strategic and commercial thinking, including usage, growth, retention, expansion, and upgrade conversations.
• A STEM, engineering, or technical degree, or evidence of entrepreneurial work such as starting, building, or running something.
• Experience managing projects in school, internships, or on a job site is a plus.

Nice to have

• Staffing industry experience.
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

Culture & Benefits

• High-performance environment with coaching, support, feedback, and increasing ownership.
• Bootstrapped, profitable, fast-growing startup with little bureaucracy and encouragement to experiment and iterate.
• Customer success is treated as a revenue engine, with variable compensation and monthly performance bonuses.
• Work alongside a six-person customer success team and report directly to the Head of Customer Success.
• Remote work is available within Latin America or the United States, aligned to Eastern working hours.

Hiring process

• 30-minute introductory call with the Head of Customer Success.
• Take-home assignment assessing technical and strategic skills, followed by a one-hour presentation call.
• 30-minute interview with CEO David.