Voice of the Customer Program Manager

Location: Barcelona, Spain; the posting also identifies the role as remote and #LI-Hybrid.

Company

hirify.global provides trusted data products, an analytics engine, and AI agents that help organizations use data and scale AI responsibly.

What you will do

• Build and scale a global Voice of the Customer program covering surveys, sentiment analysis, and feedback loops.
• Establish program governance, cadence, standards, and engagement models for a credible and scalable customer listening capability.
• Design feedback mechanisms, questions, response strategies, and outreach approaches that generate actionable customer insight.
• Analyze qualitative and quantitative feedback to identify friction points, growth opportunities, risks, and business priorities.
• Facilitate cross-functional reviews of feedback themes and define improvement actions that represent the customer voice in decision-making.
• Define follow-up practices for detractors, at-risk accounts, and advocacy opportunities, tracking actions and measurable change.

Requirements

• 5–8+ years of experience in customer programs, customer experience, or cross-functional program management.
• Experience building or scaling structured projects in global or multi-regional environments.
• Strong analytical skills and the ability to synthesize qualitative and quantitative data into clear business narratives.
• Strategic thinking with the ability to connect customer feedback to broader business outcomes and design scalable processes rather than one-off initiatives.
• Demonstrated ability to influence stakeholders without direct authority.
• Strong executive communication and presentation skills.
• Outcome-focused approach with a bias toward action and measurable impact.
• Comfort operating in ambiguity and building new capabilities from the ground up.
• Collaborative, proactive, and highly organized working style.

Culture & Benefits

• Flexible, diverse, and international work environment.
• Career progression pathways and mentoring programs.
• Culture focused on innovation, technology, collaboration, and openness.
• Additional days for changing the world and personal development.
• Encouragement to participate in corporate responsibility employee programs.