Care Operations Strategist - End-of-studies Internship (AI Healthcare)

Location: Paris, France; hybrid with at least 3 days per week in the Paris office

Salary: €1,800 per month for a 6-month end-of-study internship

Company

hirify.global builds AI voice agents for healthcare providers that answer patient calls, manage appointments, and support medical teams.

What you will do

• Handle incoming Intercom tickets, diagnose configuration, Doctolib, and product issues, and escalate bugs with clear context.
• Write structured, accessible answers for medical secretaries, practitioners, and center directors.
• Identify recurring support patterns and share product signals with Product and Tech.
• Create and maintain user guides, onboarding content, videos, and Help Center resources.
• Improve new-client activation, including secretary training and self-service support.
• Document bug-reporting and escalation processes and propose improvements across Product, Operations, and Tech.

Requirements

• Availability for a 6-month full-time internship under an internship agreement (convention de stage).
• Fluent written French required for daily communication with French medical teams.
• Comfort with digital tools such as Notion, Intercom, and Claude, or the ability to learn them quickly; no technical background is required.
• Ability to write accurately, clearly, and without jargon for different healthcare audiences.
• Ability to investigate unfamiliar cases, ask diagnostic questions, distinguish usage errors, configuration issues, and bugs, and prioritize by impact.
• Evidence of proactivity, such as creating a guide, FAQ, template, or small automation that others used.

Nice to have

• First experience in customer support, customer success, or operations through an internship, student job, or association.
• Interest in healthcare or AI.

Culture & Benefits

• Entrepreneurial, supportive, high-energy, execution-focused environment with real responsibilities from day one.
• MacBook provided.
• €9 meal vouchers per working day, with 55% covered by hirify.global.
• 50% of the Navigo public transport pass covered.
• Annual offsite and multiple team events throughout the year.
• Potential to join hirify.global as a full-time employee after a successful internship.

Hiring process

• 30-minute video interview with Sylvain, CX Manager.
• 15-minute practical case answering an anonymized client request, followed by a 1-hour on-site debrief.
• 30-minute on-site team-fit interview with Julie, Head of Operations, followed by an offer; the process is targeted to stay within 30 days.