Technical Business Analyst (Digital Solutions)

Location: Lisbon, Portugal; hybrid working model. Must own a valid work permit or EU/Schengen nationality to legally work in Portugal.

Company

hirify.global is a global professional services company helping organizations build digital solutions, optimize operations, and drive transformation through technology, cloud, data, and AI.

What you will do

• Analyse business needs and translate them into user stories, acceptance criteria, functional specifications, screen behaviour, UI logic, and end-to-end application flows.
• Review and annotate UX/UI designs and define digital customer journeys, including happy and alternative paths.
• Define and document API contracts, service interfaces, integration requirements, data exchanges, and integration flows using OpenAPI/Swagger.
• Collaborate with Solution Designers, developers, QA teams, and business stakeholders on technical solutions, backlog refinement, functional testing, and delivery issues.
• Analyse functional issues and production incidents, support root-cause analysis, and contribute to appropriate solutions.
• Maintain functional documentation and support releases, platform improvements, and continuous delivery activities.

Requirements

• Experience as a Functional Analyst, Business Analyst, or Technical Business Analyst, including translating business requirements into functional specifications, user stories, and acceptance criteria.
• Experience working in an Agile delivery model and collaborating with software development, design, QA, and business teams.
• Experience supporting digital or mobile application delivery.
• Experience defining API contracts, service integrations, and interface specifications with software engineering teams.
• Ability to define screen specifications, application flows, user journeys, validations, navigation actions, and testable acceptance criteria.
• Ability to review and annotate UX/UI designs using Figma or similar tools; understand REST APIs, HTTP protocols, payload structures, error handling, authentication, authorization, and role-based access.
• Ability to analyse service interactions, data mappings, integration flows, cross-team dependencies, and multi-environment delivery.
• Experience with Jira, Azure DevOps, Targetprocess or equivalent tools, and Confluence, SharePoint, and Microsoft Office.
• Professional English at C1 level, spoken and written, is mandatory. Strong analytical, communication, stakeholder-management, documentation, risk-management, and problem-solving skills are required.
• Must own a valid work permit or EU/Schengen nationality to legally work in Portugal.
• Ability to work across countries, cultures, and distributed teams; willingness to support planned release activities, including occasional work outside regular business hours.

Nice to have

• Production support, incident management, or release experience.
• Experience in regulated environments, particularly Financial Services.
• Familiarity with ServiceNow, Kibana, observability tools, AI tools, and prompt engineering with ChatGPT, Claude, or Gemini.
• French and/or Dutch language skills.

Culture & Benefits

• Hybrid working model in Lisbon.
• Health and life insurance, pension plan programs, and free medical services at the office.
• Wellness programs and flexible support through the Flexben and Flex-ability programs.
• Personalized training paths with access to Udemy and Pluralsight.
• Employee Share Purchase Plan and special banking conditions.