Technical Solution Manager (Pharma)

Location: Fully remote; must reside anywhere in the United States; occasional travel required

Salary: $80,000–$85,000 per year, based on experience

Company

hirify.global is a biotechnology company providing research and development building blocks and services to researchers and healthcare companies worldwide.

What you will do

• Provide business, technical, and product or service guidance to customers.
• Develop solutions for project inquiries and generate project-design price quotes.
• Analyze customer needs, troubleshoot technical issues, resolve complaints, and recommend relevant products and services.
• Manage customer accounts proactively, identify concerns, and recommend solutions based on current and future needs.
• Coordinate communication with customers, technical support, and internal teams to support sustainable growth.
• Organize and deliver training, presentations, and demonstrations for internal sales teams and external distributors.

Requirements

• PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, or peptide therapeutics; candidates with a Master of Science degree and relevant industry experience will also be considered.
• Exceptional verbal, written communication, and presentation skills.
• Customer-centered, proactive, and action-oriented approach.
• Excellent analytical and problem-solving skills with the ability to learn new concepts quickly.
• Strong organizational skills and close attention to detail.
• Ability to work in a fast-paced, team-oriented environment.

Culture & Benefits

• Fully remote work within the United States with occasional travel.
• Medical, dental, and vision insurance, plus a 401(k) plan with a company match fully vested on day one.
• Paid parental leave after three months of employment and paid vacation, personal, sick, floating holiday, and company holiday time.
• Flexible spending and health savings accounts, life and disability insurance, legal assistance, supplemental insurance plans, commuter benefits, well-being initiatives, and peer recognition programs.
• Equal opportunity and affirmative action employer with a drug-free workplace.

Hiring process

• hirify.global will contact candidates only through verified application sources and does not request personal information through individual email or other platforms.