Manager, Agent Architecture (AI)

Location: Berlin, with remote options in Germany and the UK.

Company

hirify.global builds agentic AI for enterprise customer service and has powered more than one billion customer interactions.

What you will do

• Build and lead the Agent Architecture team, including hiring, 1:1s, performance reviews, career conversations, and development planning.
• Set team goals and OKRs, manage capacity across concurrent customer engagements, and communicate resourcing trade-offs.
• Represent Agent Architecture to Sales, Product, Engineering, customers, and partners.
• Guide enterprise customers through AI agent implementations from strategy and scoping through end-to-end delivery.
• Act as the escalation point for degraded agent performance and personally contribute to live customer engagements.
• Define agent quality standards, review implementations, document best practices, and turn recurring field problems into Product feedback.

Requirements

• Experience leading people as a formal manager, team lead, or sustained mentor responsible for group growth and output; first-time managers with a strong coaching record are welcome.
• 3+ years of experience in conversation design and AI agent development, including scalable solution architecture and conversational experiences grounded in user needs.
• Advanced prompt engineering skills, with experience integrating REST APIs and working with JavaScript.
• Strong project and stakeholder management skills, including significant experience with enterprise customers and escalated or high-pressure situations.
• Sound judgment in capacity planning and prioritization, including the ability to explain what the team can and cannot absorb.

Culture & Benefits

• Full-time role with remote options in Germany and the UK, or based in Berlin.
• Ownership of outcomes, direct feedback, fast execution, and meaningful contribution from day one.
• Work on enterprise-grade conversational AI for complex, high-volume customer interactions.
• Commitment to data protection, GDPR, and ISO 27001 compliance.
• Equal opportunity workplace backed by global investors and focused on scaling an enterprise AI product.

Hiring process

• Talent Acquisition interview, followed by a Hiring Manager interview.
• Technical interview(s), followed by a Bar Raiser interview.