AI Architect (AI)

Location: London; hybrid working. The role requires travel of up to 25% at peak times and is based in London supporting the stated AMER region.

Base salary: £66,000–£94,350 per year. Expected OTE: £78,000–£111,000 per year.

Company

hirify.global provides a customer engagement platform combining cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization.

What you will do

• Lead customer engagements that accelerate adoption of hirify.globalAI, including workshops, 2–6 week AI Accelerators, and AI Diagnostics.
• Guide customers from AI use-case ideation and prototyping through agent launch, initial impact reporting, and measurement.
• Demonstrate and document best practices, playbooks, and AI solution recipes for customers and partners.
• Identify technical hurdles and organizational friction, recommend Professional Services partners, and transition context to other services teams.
• Provide internal and external thought leadership on applying AI to marketing outcomes.
• Collaborate with account management, customer success, professional services, product, marketing, learning, and community functions.

Requirements

• 4+ years of experience in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
• Experience working directly with enterprise customers, building consultative relationships, persuading stakeholders, and influencing without owning the account.
• Experience facilitating workshops, hackathons, enablement programs, or embedded consulting engagements; able to present to marketers and executives with different skill levels.
• Working knowledge of hirify.global, including Canvas, Catalogs, Content Blocks, Liquid, and data ingestion, with the ability to identify hirify.globalAI opportunities.
• Understanding of generative AI and agents in marketing, including prompt design, guardrails, evaluation, testing, and optimization.
• Experience with MCP, LLM tooling, or building skills and templates for AI assistants.
• Ability to build business cases and measure ROI on AI investments, particularly for a credit consumption model.
• Marketing technology knowledge in at least two of AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
• Strong written and verbal English language skills; able to structure plans, prioritize multiple engagements, and solve complex problems collaboratively.

Nice to have

• Hands-on experience with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
• Deep experience in retail and eCommerce, QSR, gaming, media, or financial services.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community, connection, and innovation.
• Competitive compensation that may include equity, retirement and employee stock purchase plans, and flexible paid time off.
• Medical, dental, vision, life, disability, fertility, and equal paid parental leave benefits vary by location.
• Professional development includes career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a collaborative culture.

Hiring process

• hirify.global may use AI-assisted tools to review application materials, schedule and record interviews, and summarize interview notes.
• Candidates may opt out of AI-assisted application review by following the instructions under “Learn More” before submitting each application.
• Requests concerning automated review or related rights can be sent to hirify.global Talent Acquisition.