Critical Account Team - Advanced Networking Engineer (Networking)

Location: Hybrid in Bucharest, Romania or Sofia, Bulgaria; average of 2 days per week in an HPE office. The role requires approximately 10%–40% travel for on-site troubleshooting and critical customer situations.

Company

hirify.global is a technology company providing networking, hybrid cloud, AI, compute, storage, and edge-to-cloud solutions.

What you will do

• Act as the senior technical resource for Critical Account Program customers.
• Investigate complex customer issues, software and hardware defects, misconfigurations, and sub-optimal designs remotely or on site.
• Coordinate with engineering escalation teams to validate fixes and drive customer resolution.
• Review customer network architectures and configurations, identify operational risks, and recommend remediation plans.
• Build trusted relationships with customer engineers, architects, operations teams, IT leadership, and executive stakeholders.
• Present technical findings, risk assessments, remediation plans, and status updates to technical and non-technical audiences.

Requirements

• Bachelor’s degree in Mechanical, Electrical, or another engineering discipline, Computer Science, or equivalent experience.
• Typically 10–15+ years of experience, including senior-level expertise in enterprise networking and customer environments.
• Deep understanding of one or more enterprise networking areas, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, 802.1X, BGP, OSPF, IS-IS, WAN, Spine-Leaf, EVPN/VXLAN, security, MPLS, cloud networking, SD-WAN, or network virtualization.
• Ability to perform deep root-cause analysis and isolate hardware, software, interoperability, design, and configuration issues.
• Experience using or developing engineering tools, troubleshooting methodologies, software platforms, packet capture analysis, protocol analyzers, telemetry, and network monitoring solutions.
• Experience working directly with engineering teams to investigate software defects, validate fixes, and resolve customer issues.
• Proven experience troubleshooting complex production customer issues and driving them to resolution.
• Excellent analytical, problem-solving, written, and verbal communication skills.
• Excellent English communication skills are required; additional European languages are a plus.
• Ability to learn new technologies, work cross-functionally with TAC, Engineering, Product Management, Services, and Sales, and maintain a customer-first mindset.

Nice to have

• Experience designing, implementing, optimizing, and troubleshooting enterprise wireless networks.
• CCNP/CCIE, JNCIP/JNCIE, Aruba, or equivalent industry certifications.

Culture & Benefits

• Hybrid work model with office collaboration in Bucharest or Sofia.
• Customer-focused, highly collaborative work with strategic accounts and cross-functional teams.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and technical expertise.
• Inclusive workplace committed to accessibility and equal employment opportunity.