Junior System Administrator (Infrastructure Support)

Location: Remote from Sofia, Bulgaria; 24/7 rotating shifts: 07:00–15:00, 15:00–23:00, and 23:00–07:00.

Company

hirify.global is a global professional services company providing digital, cloud, security, technology, and operations services to clients in more than 120 countries.

What you will do

• Monitor customer infrastructure, including servers, networks, storage, load balancers, and databases, and respond to critical issues.
• Troubleshoot technical incidents and restore service availability in production environments.
• Plan, execute, or support technical migrations and maintenance activities.
• Communicate with customers about requests, incidents, and maintenance through ServiceNow.
• Collaborate with colleagues in Bulgaria and Belgium, escalating complex issues when needed.
• Provide shift reports, drive incident and outage resolution, support SLA compliance, and maintain disaster recovery and data retention procedures.

Requirements

• Experience with operating systems.
• Basic knowledge of Linux, particularly Debian; hands-on experience is a plus.
• Basic understanding of Windows Server environments; hands-on experience is a plus.
• Strong troubleshooting abilities across systems and applications.
• Basic understanding of virtualization technologies.
• Familiarity with public cloud platforms such as AWS or Azure; certifications are a plus.
• Basic knowledge of web servers and load-balancing concepts.
• Understanding of SQL database administration concepts is a plus.
• Fluent English in both verbal and written communication, plus excellent communication and teamwork skills.

Nice to have

• Intermediate proficiency in infrastructure design.
• Bachelor’s degree in a relevant field.
• Hands-on Linux or Windows Server experience and AWS or Azure certifications.

Culture & Benefits

• Remote work with a flexible home office policy and rotating 24/7 shifts.
• 25 days of paid time off, luxury health and dental insurance, and an Employee Assistance Program.
• Career counselling, certification opportunities, food vouchers, and Multisport cards.
• Share purchase options, special-occasion bonuses, and a relocation bonus.