Customer Marketing Executive (Fintech)

Location: Hybrid working, with at least 50% of working time per month spent in the office; new starters initially work full-time from the office.

Salary: £30,000–£35,000 depending on experience.

Company

hirify.global is a UK investment platform business providing ISA, pension, and dealing account solutions to retail customers and financial advisers.

What you will do

• Support clear, relevant customer communications across email and other channels.
• Support Tax Year End, Refer a Friend, and other customer marketing campaigns.
• Work with CRM and Strategy & Insights teams to use customer behaviour and insight to improve communications.
• Write marketing briefs and collaborate with Brand, Product, Legal, Compliance, and Data teams.
• Ensure communications are accurate, appropriately approved, and aligned with regulatory standards and Consumer Duty responsibilities.
• Review campaign results, test ideas, and apply learning to future communications.

Requirements

• At least one year of experience in customer marketing, including some knowledge of email marketing.
• Strong attention to detail and excellent proofreading skills.
• Understanding of clear, accurate, and engaging customer communications.
• Curiosity, creativity, and confidence to ask questions and explore new ideas.
• Data-led mindset with the ability to interpret customer insight and use it to inform communications.
• Good organisational and collaborative skills.
• Good working knowledge of Microsoft Office.

Culture & Benefits

• Hybrid working with an initial full-time office period for new starters.
• 25 days of holiday, increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, and share schemes.
• Health Cash Plan, discounted private healthcare, free gym membership, enhanced family leave, and travel and bike loan schemes.
• Learning and development opportunities, regular social events, casual dress code, and a friendly, supportive team environment.

Hiring process

• Every application is reviewed by a member of the Recruitment team rather than screened by AI.