Network Operation Centre Engineer - Officer - Network & System Operations - IT (Shift Rotations)

Location: hirify.global - TKO, Hong Kong SAR; 7x24 shift rotation. Other location: Shenzhen, China.

Company

hirify.global connects capital, ideas, and innovation to support deeper, more diverse, and liquid global capital markets.

What you will do

• Monitor WAN/LAN links, firewalls, load balancers, network devices, and data center equipment using NMS tools.
• Detect, analyze, troubleshoot, and resolve L1/L2 network incidents within SLAs; escalate to L3 teams when required.
• Maintain incident records, communicate with stakeholders, and coordinate production support with network providers, vendors, and telcos.
• Perform network health checks and support upgrades, patching, configuration changes, asset management, and documentation.
• Handle ServiceNow incidents, requests, and changes under ITIL processes; support root-cause investigations, post-incident reports, audits, and control evidence.
• Improve dashboards, alert thresholds, operational workflows, automation, runbooks, and knowledge-sharing practices using tools such as JIRA and Confluence.

Requirements

• Degree in Computer Science, Information Technology, or a related discipline.
• 2–5 years of experience in network operations, a NOC environment, or L1/L2 support roles.
• CCNP or equivalent Huawei HCIP certification required.
• Solid understanding of TCP/IP, routing, switching, DNS, DHCP, MPLS, VPN, and network protocols.
• Hands-on experience with Cisco, Juniper, or Arista network devices.
• Experience with network monitoring tools such as SolarWinds, PRTG, SevOne, Zabbix, or NetBrain.
• Basic understanding of ITIL Incident, Problem, and Change Management processes.
• Strong analytical and problem-solving abilities, effective communication, teamwork, and the ability to work under pressure in a mission-critical environment.

Nice to have

• Experience in regulated environments such as banking, financial institutions, or exchanges.
• ITIL Foundation certification.
• Familiarity with Palo Alto, Fortinet, or Check Point firewalls.
• Python programming experience for network automation.

Culture & Benefits

• Permanent, full-time employment with 40 scheduled weekly hours.
• Work in a 24×7 shift-rotation environment in Hong Kong SAR.
• Equal-opportunity workplace committed to diversity and respect for different perspectives, abilities, cultures, and experiences.