Supervisor, Contact Center Operations (Healthcare)

Location: Remote-MO; must be authorized to work in the United States without employment-based visa sponsorship

Pay range: $56,200.00–$101,000.00 per year

Company

hirify.global provides healthcare services focused on connecting people with the care they need and improving access for individuals, families, and communities.

What you will do

• Oversee daily contact center operations, including team planning, performance evaluation, customer satisfaction, compliance, and service standards.
• Monitor employee interactions, workflows, and operational metrics to maintain quality and efficiency.
• Act as the primary point of contact for contact center and operations employees and resolve complex issues.
• Maintain policies, procedures, and regulations to support compliance requirements.
• Coach and train direct reports, evaluate performance, provide feedback, and support career development.
• Collaborate with training teams and senior management on training materials, onboarding, hiring, and employee transfers or promotions.

Requirements

• Bachelor's degree and 4+ years of related experience, or equivalent experience demonstrating applicable knowledge, duties, scope, and skills.
• Must be authorized to work in the United States without employment-based visa sponsorship now or in the future.
• Employment-based sponsorship is not available, including H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, and CPT.

Culture & Benefits

• Meaningful healthcare work supporting individuals, families, and communities.
• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Flexible remote, hybrid, field, or office work schedules may be available depending on the role and eligibility.
• Pay and total compensation may vary based on skills, experience, education, job-related factors, and full-time or part-time status.
• Equal opportunity workplace committed to diversity and legally protected equal consideration.